Customer management
Customer Service Agent
Service and enquiry handling across the agreed channels, with handover to a person when needed.
Solution price 2.000–4.000 € Segments I, II and III · VAT not included Scope and terms in the proposal
Category XVI · Process management with associated AI
Columnar
AI Workflows
Every piece of data in its place. Every task with its next step.
We do not sell a closed platform. We design and integrate workflows using your systems. AI interprets information and rules maintain control.
From event to next action
Automation connects inputs, rules and systems without requiring every process to be implemented at once.
Events, documents and messages are orchestrated, AI classifies or extracts information, rules validate the result and the company’s systems retain the record.
One process family, several related workflows
The solution can cover different areas. Each project prioritises the processes to configure and documents the limits.
Processes that can be covered
- Accounting and finance.
- Invoicing.
- Project management.
- Inventory.
- Purchasing and payments.
- Human resources.
- Logistics.
- Other internal management processes.
Integration and automation
- Digitalisation and automation of end-to-end, horizontal or vertical processes.
- Integration with the company’s existing tools.
- Connection through APIs and web services.
- AI to classify, extract, generate, make decisions or route information.
- Rules, validation, logging and traceability for every operation.
- A solution that can be updated to new versions.
- Architecture that can adapt to business growth and change.
What connects before we start
We start with existing tools and systems. If a connection is not viable, it is identified before the scope is formalised.
Within the agreed scope
- A prioritised process family.
- Related workflows with a defined scope.
- Available APIs, web services, rules and validation.
- Logging, traceability and human review where appropriate.
The solution can be updated and scaled
- It can incorporate new versions of the tools used.
- It can adapt to changes in the company’s structure.
- Scalable does not mean unlimited capacity is included.
- Extensions are assessed and documented separately.
Implementation price and maximum funding
Columnar’s price is the implementation cost. Maximum funding is the cap set for the category; they are not the same amount.
| Item | Segment IV | Segment V |
|---|---|---|
| Implementation price | 13.000 € | 16.000 € |
| Maximum category funding | 16.000 € | 19.000 € |
| Beneficiary size | 50 to <100 employees* | 100 to <250 employees |
| Users included | 20 | 25 |
| Users receiving minimum training | 3 | 5 |
| Configuration | 80 h | 80 h |
| AI training | 20 h over 2 months | 20 h over 2 months |
| Service period | 12 months | 12 months |
The implementation price and maximum funding are different amounts. The final applicable amount depends on the call, the beneficiary’s application and the terms agreed for the project.
What is included and excluded
The specific functional proposal documents the project’s processes, connections, limits, usage costs and terms.
Within the agreed scope
- Analysis and prioritisation of a family of internal processes.
- Design and configuration of related workflows within the agreed scope.
- Integration with existing tools through APIs, web services or other available mechanisms.
- Rules, validation, traceability and human review where the process needs them.
- Online training and remote support for 12 months with an allowance for minor adjustments.
Excluded by default
- ERP, automation, documentation or other third-party platform licences.
- AI model, token, message, call or voice usage.
- Hosting, infrastructure and provider accounts.
- Additional processes, integrations or development not specified in the proposal.
- Maintenance after the 12-month service period.
Training to run and review processes
The team learns to use the solution, recognise its limits and assess when to intervene.
Training included
AI applied to workflows and internal processes
20 hours over two months, delivered online by a human instructor, with a diploma or completion certificate. At least 3 users are trained in Segment IV and 5 in Segment V.
- Generative AI fundamentals and current regulations.
- Ethical and security risks.
- Workflow automation and optimisation.
- Accounting, finance and invoicing.
- Projects, inventory, purchasing and payments.
- Human resources, logistics and other internal processes.
- Financial management and data interpretation.
- Continuous learning and process review.
Automate with rules, context and control
AI does not replace the company’s systems: it interprets incoming information and records each next step.
A solution ready for change
- Automation is updated when connected tools change versions.
- Validation can require human review before an action is recorded or executed.
- Traceability shows what came in, what was processed and what happened next.
- The scope can be extended with separately quoted phases, processes or integrations.
More catalogue offerings
This page details Category XVI. These are the other published offerings, with confirmed segments and prices.
Customer management
Sales Assistant
Lead generation, qualification and follow-up, with integration scope defined for each company.
Solution price 2.000–4.000 € Segments I, II and III · VAT not included Scope and terms in the proposal
Process management
Administrative process automation
Digitalisation and automation of administrative workflows, documentation and repetitive internal tasks.
Solution price 2.000–6.000 € Segments I, II and III · VAT not included Scope and terms in the proposal
Business intelligence and analytics
Business dashboard
Data integration and structuring to view the agreed business indicators.
Solution price 1.500–4.000 € Segments I, II and III · VAT not included Scope and terms in the proposal
Category XIV · Customer management with associated AI
Columnar AI CRM
Implementation and integration to organise leads, customers and opportunities, automate follow-up and apply AI to sales management.
Solution price 15.000 € · 20.000 € Segments IV · 10 users · V · 15 users · VAT not included Maximum funding: €18,000 · €24,000 View details →
These prices correspond to the confirmed catalogue entries for the indicated segments. Final scope, licences, usage costs and service delivery are specified in each proposal. Funding availability depends on the applicable call.
Programme status
Funding is assessed separately
As of: 17 September 2026
Call V for segments IV and V closed on 30 June 2025. This page does not announce new applications or present Columnar as an accredited digitalisation agent.
The availability and application of funding depend on the current call, the beneficiary’s application and the remaining balance. Columnar assesses each case before formalising a solution within the Programme.
Funding is not assumed to cover the price, VAT or third-party costs.
Frequently asked questions
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Which process is automated?
The solution can cover accounting, finance, invoicing, projects, inventory, purchasing, payments, human resources, logistics and other internal functions. Each project prioritises a family of processes and defines the scope before starting.
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Are all those areas implemented at once?
No. These are areas the solution can cover, not a package that implements them all. The proposal defines which process or family of processes is configured, which workflows are connected and what is excluded.
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Can we keep our tools?
Yes. We start with existing systems and connect them through APIs, web services or other available mechanisms. If a tool does not support a viable integration, we identify that before formalising the scope.
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Are licences, hosting and infrastructure included?
Not by default. Third-party licences, hosting, infrastructure, AI usage and other variable costs are identified and quoted separately when needed.
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What does training include?
It includes 20 hours of online training over two months, delivered by a human instructor, with a diploma or completion certificate. At least 3 users are trained in Segment IV and 5 in V.
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What is covered in the 80 configuration hours?
They are used to analyse and prioritise the process family, design workflows, configure AI, rules and validation, integrate available systems, test the result and document setup.
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What if a tool has no API?
We identify this during analysis. We can assess other connection mechanisms or an alternative solution, but we do not assume an integration is included when the tool cannot technically support it.
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What does support include over the 12 months?
It includes remote support, bug fixes, updates and minor adjustments within the agreed allowance. New processes, integrations and development are quoted separately.
Next step
Tell us which task repeats every day.
We review the process, the tools involved and where automation is worthwhile. Then we define a family of processes and the implementation scope.
Discuss suitability Initial meeting · 30 min · Cal.com
Institutional identity
Public funding. A specific implementation.
This section presents Columnar solutions aligned with Kit Digital Programme categories and funded by NextGenerationEU funds through the Recovery and Resilience Facility.
