Teams already using AI or about to use it in their daily work: administration, sales, production, management. It is organised by team, so each group works on its own tasks. No technical background is needed.

How is the session content decided?

In an initial conversation we look at which teams are involved, what they do each day and which tools they already use. That determines the content: administration, sales and production do not receive the same training.

Does it cover the tool we already use?

Yes. Training adapts to the tools you already have, whether ChatGPT, Copilot, Claude or another. If you have not chosen one yet, part of the work is deciding which tools make sense for each team and which are unnecessary.

How long does it take?

It depends on the scope: one session with a single team or a programme of several sessions. We define it with you based on what each team needs; it is not chosen from a fixed list.

Can it be done remotely?

Yes, remotely or in person. Small team groups work well remotely; in-person sessions often fit better when working with the company’s own documents and processes.

What happens when the training ends?

The team keeps the agreed working guidelines and the tasks identified in the sessions, already underway. If training later needs to extend to another team or tool, we discuss it then.

Isn’t it quicker to send the team some usage rules?

A rules document gets read once and does not change how anyone works. In the sessions you try the tool on your own work, and the guidelines come from that: that is why they get used.

What happens in the first meeting?

It is a short conversation to see whether this training fits your needs: which teams would participate, what they do each day and which tools they already use. It is free, with no commitment and nothing to prepare.

Service AI training for teams

Your team already uses AI. The question is whether they use it well.

In most businesses, AI came in through the back door: everyone with their own free personal account, independently and without anyone reviewing it. Customer information pasted into tools nobody has assessed. The risk is not that your team uses AI: it is that they use it without judgement or oversight.

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How AI entered your business

Nobody decided: it simply happened. It leaves three questions unanswered in most businesses today: what information has already left, which tools people actually work with, and who checks what AI produces before it goes out under the company’s name.

This is not about banning anything. It is about the team genuinely using AI in their work, with judgement, rather than occasionally playing with ChatGPT.

What this training is, and what it is not

It is not a generic AI course

We do not explain what a language model is or how generative AI works internally. You can find that in any video, and it does not change how anyone works on Monday morning.

It is practical training on each department’s work

We start with the specific tasks your team already does every day and answer three questions for each:

Which tasks you already do benefit from AI, and which do not.
Which tools make sense for that work and which are unnecessary.
Where the limits are: what you cannot ask it to do and what always needs reviewing.

How it works

Team sessions based on your business’s own cases.

By team, not one session for everyone. Administration does not need the same things as sales, and sales does not need the same things as production: each team works with its own tasks, documents and tools.

Based on your real cases. Sessions are built around your quotations, emails and reports, not textbook examples. The team practises with the work in front of them every day.

With the scope defined together. It could be one session with a single team, a multi-session programme for the whole company, training focused on the tool you already use, or preparing a few people to lead the rest. These are examples, not a catalogue: what is needed, how long it takes and the format are decided from your problem, your team and the tools you already have.

What you get

By the end, your team knows what it can do with AI, what it should not do, and why. This is not awareness-raising: these are working guidelines applied the next day.

What one of those guidelines looks like for an everyday task — replying to a customer’s email:

Before. Each person pastes the email into their personal account, including the customer’s data, and sends the response exactly as it comes out.

After. The approved tool is used, identifying data is kept out of the prompt, and the response is checked against what the company actually offers before it is sent.

This is an illustrative example: your team’s guidelines will come from its own tasks.

Training also equips the team to uphold the transparency obligations of the European AI Act: disclosing that someone is talking to AI and identifying generated content are decisions made by the people using the tool every day.

Your team leaves with clear guidelines: which information may leave the company and which may not, which tools are approved, and how to review AI output before accepting it.

Who it is for

For businesses whose teams already use general-purpose AI tools — often on their own initiative and without supervision — and want that use to become informed and controlled rather than independent and unchecked.

Nobody needs a technical background, and the company does not need to have chosen a tool. The starting point is the work already being done.

Frequently asked questions

Who should attend?

Teams already using AI or about to use it in their daily work: administration, sales, production, management. It is organised by team, so each group works on its own tasks. No technical background is needed.
How is the session content decided?

In an initial conversation we look at which teams are involved, what they do each day and which tools they already use. That determines the content: administration, sales and production do not receive the same training.
Does it cover the tool we already use?

Yes. Training adapts to the tools you already have, whether ChatGPT, Copilot, Claude or another. If you have not chosen one yet, part of the work is deciding which tools make sense for each team and which are unnecessary.
How long does it take?

It depends on the scope: one session with a single team or a programme of several sessions. We define it with you based on what each team needs; it is not chosen from a fixed list.
Can it be done remotely?

Yes, remotely or in person. Small team groups work well remotely; in-person sessions often fit better when working with the company’s own documents and processes.
What happens when the training ends?

The team keeps the agreed working guidelines and the tasks identified in the sessions, already underway. If training later needs to extend to another team or tool, we discuss it then.
Isn’t it quicker to send the team some usage rules?

A rules document gets read once and does not change how anyone works. In the sessions you try the tool on your own work, and the guidelines come from that: that is why they get used.
What happens in the first meeting?

It is a short conversation to see whether this training fits your needs: which teams would participate, what they do each day and which tools they already use. It is free, with no commitment and nothing to prepare.

Last reviewed: August 2026.

Your team is already using AI. If you want them to use it well too, let’s talk.

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