AI agent Knowledge
Years of accumulated experience are an asset. Available to the whole team, they become a competitive advantage.
The knowledge agent answers questions about your company’s processes, procedures, contracts, regulations, technical specifications or project history. Your team asks in everyday language and gets an immediate answer, with a cited source to verify it. It works with your documents wherever they are (SharePoint, Drive, network folders) and respects permissions: each person only accesses what they are allowed to see.
The problem, in your own words
If your company’s knowledge lives in a few people’s heads, this will sound familiar.
- Information is scattered — emails, folders, a PDF someone saved wherever they could — and they always end up asking you.
- The same questions keep coming up: what the collective agreement says, which procedure applies, what the terms of that contract were. Every answer interrupts someone who was doing something else.
- When the person who knows is on holiday or leaves the company, the knowledge goes with them and work stops.
Ask it like a colleague
In everyday language, without learning how to search. A few examples of what people ask and how it answers.
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How much notice is needed not to renew with this supplier?
Whatever the contract specifies: it gives you the exact clause and notice period, without you having to read the whole document.
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What procedure do I follow to register a new customer?
Your procedure’s steps, in order, with the form to hand. If the procedure changes, the answer changes with it.
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What did we agree with this customer last time?
What is recorded in the project history: what was requested, what was offered and what was agreed. In seconds, without searching through email.
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What does the collective agreement say about overtime?
The actual text of your collective agreement, summarised and with the exact section so you can check it yourself.
What it does
It answers everyday operational questions: how to complete a task, what terms a contract has, which procedure applies in each case. It does more than answer: it finds and delivers the document when you need it. And it improves with use, learning from interactions with your team and refining its answers with each query.
At its core, you are building company context: everything someone needs to know to work there, accessible from day one. New staff get up to speed faster without depending on anyone, and work does not stop because the person who knows is on holiday or has left the company.
How it works, step by step
The same process for every query, in everyday language and in seconds.
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Ask in natural language
Nobody needs to learn how to search. Ask as you would ask a colleague — “what does the collective agreement say about overtime?” — and that’s it.
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Searches all your documents
Searches your company’s documents wherever they are — SharePoint, Drive, network folders — without you having to remember which folder each file was saved in.
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Answers with a cited source
Gives an immediate answer along with the document it came from. You can open it and check: it does not ask for blind trust.
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Respects permissions
Each person only accesses what they are allowed to see. A query never returns information the person asking should not see.
Security and control
The first question in any internal knowledge project is who sees what. We answer it directly.
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Individual permissions
It respects your company’s permissions: each person only accesses what they are allowed to see. A query never returns a document outside the requester’s access rights.
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Cited, verifiable sources
Every answer comes with its source document so you can open it and check. No black boxes: the answer can be traced back to its origin.
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Your documents, without moving them
It works where your documents already are — SharePoint, Drive, network folders — without making you take them out of your systems or reorganise them elsewhere.
Knowledge that stays
The real difference is not answering faster: it is that your company’s knowledge stops living in just a few people’s heads.
- Knowledge lives in a few people’s heads.
- Work stops when the person who knows is away.
- When that person leaves, the knowledge goes with them.
- Company context, accessible from day one.
- New staff get up to speed faster without depending on anyone.
- Work does not stop because someone is on holiday or leaves the company.
Years of accumulated experience, turned into an asset available to the whole team from day one.
Frequently asked questions
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Which documents can it answer questions about?
Your company’s internal documents: contracts, collective agreements, manuals and procedures, regulations, technical specifications or project history. You ask in everyday language — “what does the collective agreement say about overtime?” — and it answers with the actual information in those documents, not generalities.
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Does it work with our SharePoint, Google Drive or network folders?
Yes. It works with your documents wherever they are — SharePoint, Drive, network folders — without making you move or reorganise them somewhere new. The specific connection to your repositories is defined during setup.
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How do I know the answer is correct? Does it cite its source?
Every answer cites its source: the document it came from, so you can open it and check. It does not ask for blind trust or improvise; when something is not in your documents, it says so instead of making it up.
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Does each employee only see what they are allowed to see?
Yes. It respects your company’s permissions: each person only accesses the information they are allowed to see. A query never returns a document the person asking should not have access to.
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Does it help new staff get up to speed faster?
It is one of its clearest uses. New staff ask the agent instead of interrupting a colleague, getting up to speed faster without depending on anyone. The company’s knowledge is accessible from day one.
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What if our documentation is disorganised?
Honestly: the agent works with the documents you have; it does not create them from nothing. Good answers need a decent document base, and not every company has one. That is why we check first, during the Diagnostic: we review what exists and its condition, and tell you frankly whether it is ready or what is missing. We do not promise magic from empty folders.
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Does our information leave the company?
The agent works with your own documents and only gives each person what their permissions allow. How it connects and where access is governed are defined with you during setup, according to your confidentiality requirements: this is the first concern in this type of project, and we treat it accordingly.
If you want to turn years of experience into your competitive advantage, let’s talk.
Book an initial meeting